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Customer Relations Coordinator - Operations
Apollo Hospitals
Bengaluru, Karnataka
Competencies:
- Good interpersonal skills
- Pleasing personality
- Communication skills
- Fluency in English, regional language
- Added advantage will be knowledge of more languages.
Job Responsibilities:
- Attend all queries coming to the Front office by call or in-person
- Attend telephone calls politely and strictly adhering to telephone manners.
- Provide information regarding various preventive medical health
- Checkups.
- Fix appointments over phone/person/letter
- Regulate the patients coming for consultation.
- Handle the registration and billing process
- Receive patients with admission slip from the doctors.
- Allotment of rooms as per patient's choice and availability.
- Hand over the admission guidelines to the patient.
- Make bookings (reservations) for the beds if required
- Provide visitor’s pass and attendants pass.
- Explain to the patient about the feedback form
- To receive the VIP patient, accompany them to their room
- Ensure cleanliness of the waiting area and the doctors suites.
Primary Location: India
Work Locations: Apollo Hospitals - Bannerghatta Road - Bangalore 154/11 Bannerghatta Road, Opp. IIM Bangalore 560 076
Job: Customer Relations Coordinator
Organization: Apollo Hospitals - Bannerghatta Road - Bangalore