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Manager, Continuous Improvement
Accurate Background
Bombay,Mumbai, Maharashtra
Job Type
Full-time
Full Job Description
Overview:
This key role is responsible integrating the continuous improvement and change management mindset into the Product and Delivery teams. You will integrate and coordinate all steps of continuous improvement into the Deliverability goals for the organization. In doing so, you will contribute directly to improving our execution, change management and quality while directly leading efforts that reduce the organization costs and maximize the value we deliver to our clients.
Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.
We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team!Responsibilities:
Working Conditions:
Accurate Background offers competitive compensation, a comprehensive employee benefits package, supplemental benefit options, generous paid time off, and 401(k) employer contribution.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about e-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law.
As a Continuous Improvement Manager, you will support the Product and Delivery teams and responsible for driving efficiency and performance across the organization. You will engage directly with stakeholders to gain knowledge on current procedures, tools and challenges. The knowledge will be used to improve the process, eliminate risk and provide delivery excellence.
This key role is responsible integrating the continuous improvement and change management mindset into the Product and Delivery teams. You will integrate and coordinate all steps of continuous improvement into the Deliverability goals for the organization. In doing so, you will contribute directly to improving our execution, change management and quality while directly leading efforts that reduce the organization costs and maximize the value we deliver to our clients.
Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.
We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team!
- Develop key understandings of deliverability goals
- Build strong relationships with stakeholders throughout the organization through engagement and knowledge transfer of their core functions, challenges and procedures
- Complete 360 gap assessments on high impact areas of the organization to identify process improvement efforts
- Develop execution plans to lead continuous improvement efforts using influence, relationships and subject matter knowledge
- Consistently achieve cost saving and quality targets through the projects you lead
- Develop and improve how we identify continuous improvement opportunities
- Develop and share change management approaches with the organization to accelerate efficiency gains, engagement and personnel investment in changes
- Perform analysis of opportunities based on customer and organization impact at a cadence agreed upon with leadership
- Develop and deliver presentations to the leadership team on key opportunities with risk, reward and return to assist with organization prioritization process
- Calculate risk and cost reductions related to projects and opportunities identified
- Define quality measurements by collecting, analyzing and summarizing information and trends discovered
- Drive continuous improvement of customer experience with product and process by leveraging data and insights collected through various methodologies
- Provide guidance and champion solutions that directly impact quality for key business areas
- Experience identifying and executing continuous improvement opportunities
- You are consultative and a problem solver at heart. You readily accept, adapt, and build upon constructive feedback.
- You hold yourself accountable to the goals you and your leadership have set.
- You relish the opportunity to engage with all areas of the organization, built relationships and drive change with your heart and metrics
- You use all available resources to find solutions to complex issues
- You are smart, self-motivated, organized, detail and process oriented.
- You will be able to clearly articulate Accurate’s model, value proposition, and how we can help our clients.
- Demonstrated success in driving improvements, both operationally and within customer experience
- Ability to facilitate and harness cross-team collaboration working with teams in person and virtually
- Ability to work independently, proactively and collaboratively across a wide variety of stakeholders at all levels of the organization with minimal direction
- Ability to gather metrics, interpret reports and spreadsheets to build improvement recommendations
- Strong attention to details and analytical skills
- Strong problem-solving skills
- Above-average ability to apply understanding to carry out instructions furnished in written, oral or diagram form
- Strong verbal and written communication skills
Working Conditions:
The company environment is dynamic and reflective of rapid growth.- Friendly, helpful, open, and all inclusive.
- Fast paced with frequent changes.
- Sits and works at desk computer-keyboard for extended periods of time.
- Works with others.
- Hours may exceed 40 hours per week.
Accurate Background offers competitive compensation, a comprehensive employee benefits package, supplemental benefit options, generous paid time off, and 401(k) employer contribution.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about e-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law.