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IT Support Associate II, OPSTech IT -Service Desk

Amazon Web Services (AWS)

Bengaluru / Bangalore , India

 2-5 years

The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

BASIC QUALIFICATIONS

. 2+ years of IT Support or relevant experience

. 2+ Years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)

. 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP

. 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation

. 1+ years IT experience with client, server, and network service delivery

. Proven skills in remote troubleshooting, deployment, and desktop support

. Excellent written and verbal communication skills in English in person and via phone/radio with peers, management, contractors and vendors.

. Willingness to work flexible shifts and scheduling including nights, weekends, and holidays

PREFERRED QUALIFICATIONS

. Proficiency at English language skill both verbal and writing.

. 2+ years of IT Support or relevant experience

. Bachelor's degree in Computer science or IT related field.

. Microsoft MCSE, MCITP Systems Administrator Active Directory

. Advanced Linux systems administration skills

. Strong troubleshooting skills of very complex systems

. Ability to explain complex IT concepts in simple terms

. Ability to manage high priority projects

. Proven ability to work successfully with limited supervision

. Cisco CCENT certification

. Data center infrastructure and facilities experience